We Are Hiring! Cafe Manager, Northeast
We are looking for a full-time cafe manager that is team oriented, dedicated, and a skilled leader for our bustling Northeast Cafe. This position includes bar hours and administrative off-bar hours. On-call availability is needed and previous experience in cafe management is required.
Primary responsibilities include:STAFF MANAGEMENT
- Maintain and manage appropriate staff for fluctuating café needs
- Manage payroll and labor hours per approved plan (cost control)
- Trainings behind bar
- Staff Scheduling
- Establish positive and healthy working environment to foster growth of staff skills and team unity
- Cultivate relationships among managers and staff among DW locations
- Meetings with café staff (typically every other month)
- Quarterly meeting with Retail Operations Coordinator & Director of Community and Development
- Quarterly All Manager meetings
- Communication with Retail Operations Coordinator & Director of Community and Development
- Conduct Reviews of cafe staff members
- Company policies and handbook implemented, maintained and enforced
CUSTOMER EXPERIENCE MANAGEMENT
- Maintain a welcoming and accommodating staff and cafe environment
- Maintain a culture of excellence
- Quality control
- Maintain WiFi Connection/IT services
- Weekly tracking and responsiveness to reviews/customer feedback
SPACE MANAGEMENT
- Keep space clean and organized
- Responsibility to landlord and/or co-tenants in day-to-day matters
- Manage music volume and selection (utilize ASCAP guidelines)
- Keep shelves and products stocked/organized
- Manage any special events planned/coordinated with the space
- Safety and security
BAR EQUIPMENT MANAGEMENT
- Keep equipment clean, organized and in proper working condition
- Communicate and coordinate reactive maintenance
- Manage water filtration
PRODUCT MANAGEMENT
- Manage inventories of all items needed for menu execution
- Track bakery waste and update standing order accordingly weekly with pastry provider
- Inventory/order retail merchandise weekly
- Train all methods and recipes for menu execution
- Maintain clean, clear and accurate menu and retail merchandise (information and pricing, inventory and cost control)
- Quality control systems of products (dial in, recipes etc.)
- Knowledge of products
- Active participant in greater Dogwood quality control and experience
FINANCIAL MANAGEMENT
- POS
- Online Square Store
- Communication with Controller
- Payroll and tip log
- Educated on financials
- Tracking historical sales
- Cafe Budget
- Cost of goods
- Labor %
- Inventories
Above job description and responsibilities not limited may change at any time. This does not constitute an employment contract. Employment is at will and may be terminated at any time with or without cause.
Does this sound like you?! Please send your resume and cover letter to info@dogwoodcoffee.com.
Does this sound like you?! Please send your resume and cover letter to info@dogwoodcoffee.com.